Wells Fargo Lead Assistive Technology Systems Operations Engineer 

United States, Ohio, Columbus 

692779233

About this role:

A strong candidate will…

• be passionate about improving the user experience of people using assistive technology
• assist others who have less experience in accessibility to maximize the functionality of their assistive technology software/hardware
• be a technical, experienced professional capable of managing customer feedback and issues to improve accessibility across Wells Fargo
• possess strong organizational skills, excellent communication skills, and have a provable track record of juggling multiple issues simultaneously

In this role, you will:

• Lead or participate in managing all installed systems and infrastructure within the Systems Operations functional area
• Lead in increasing system efficiencies and lowering the human intervention time on related tasks
• Review and analyze moderately complex operational support systems, application software, and system management tools to ensure the highest levels of systems and infrastructure availability
• Work with vendors and other technical personnel for problem resolution
• Lead team to meet technical deliverables while leveraging solid understanding of technical process controls or standards
• Collaborate with vendors and other technical personnel to resolve technical issues and achieve highest levels of systems and infrastructure availability

Required Qualifications:

• 5+ years of Systems Engineering, Technology Architecture experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education
• 4+ years of working with assistive technologies. Examples: JAWS, NVDA, ZoomText, Dragon Naturally Speaking and various other assistive technology hardware/software.
• 2+ years of experience in a technology support role

Desired Qualifications:

• Experience with accessibility and assistive technology on one or more platforms: Windows, Android, Mac or iOS.
• Demonstrated experience with Accessibility standards and guidelines such as: WCAG 2.4, Sections 508, 255, CVAA, EN 301 549 etc.
• Bachelor’s degree in related field such as rehabilitation counseling, special education, disability studies, counseling, or psychology
• Previous experience in a customer phase role with a strong emphasis in client satisfaction: exceptional skills in collaboration, consultation, communication, client support and analysis.
• Certifications in accessibility fields are preferred. Examples: Trusted Tester, IAAP, CPACC etc.
• Experience working directly with individuals from the disability community preferred.
• Passion for assistive technology, accessibility and disability inclusion.
• Strong written, verbal, and presentation skills.
• Team player with proven ability to build trust and relationships while working in diverse teams across lines of businesses and time zones.

Job Expectations:

• Must be able to work onsite in Columbus, OH

Wells Fargo Recruitment and Hiring Requirements:

b. Wells Fargo requires you to directly represent your own experiences during the recruiting and hiring process.