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Responsibilities :
strategic visionfor the Event team, which includes, Events, Issues, scoping Anomalies, Issues and the tie into Complaints
Manage andimprove the processesunder your team, including improvements that span across other Event teams
Create and delivermonthly / weekly metricsto show health of your processes and be able to tell the story of what is most important in your team
Assist Sr Manager withtransformational insights into the datafrom the Event team
Providedirect People Managementto a portion of the Event Management team
Provide leadership forRisk Event and Issue Management executionthrough established processes to mitigate risk to company and ensure optimal customer outcomes
Partner effectivelywith Legal, Compliance and other teams to understand exposure from breakdowns and control inefficiencies to provide guidance to the business
Influencethe streamlining of interactions with the business operations and accountable executives to provide progress updates, timely escalation of obstacles, and process improvement opportunities
Coordinate, influence and negotiate priorities with teams to ensure event goals/timelines are met;escalate when appropriate
Research and problem solveas needed to support the business
Develop adeep understandingof corporate risk management standards and utilize all Risk Management tools, playbooks and systems
Train and developothers as necessary
Leverage datafrom Risk Events and Issues to derive insights that will influence risk mitigation
To be great at these things, a great candidate will have / be:
Experience in Risk Event and Issue Management, you seriously understand the ends and outs of this space
An experienced, supportive people leader:You’ll need to bring your heart and strategic vision to build on the inspiring, inclusive, engaged culture that helps elevate this team
Inspire others, through your amazing interpersonal skills, including oral and written communication
You workbetter as a team, listening to others opinions and collaboration is your strong suite
Build strong relationshipsand interacting with key stakeholders at all levels across the company to manage, inform, and influence outcomes
Ability to use yourjudgment and critical thinkingskills to help the entire event team shine
React quickly, track multiple different events, across the team, while still maintain a focus on what’s important and when to escalate
Innovates frequently,offers ideas regularly,likes to brainstorm and solve puzzles
Acts with the highest levels of integrity in all circumstances and brings commitment tobeing well-managedin all dimensions of work
Demonstrates excellenttime management, bringing the ability to quickly put structure in place to manage work in a dynamic, complex environment
Basic Qualifications:
High school diploma, GED, or equivalent certification
At least 5 years of experience in Risk Management
At least 2 years of experience in Project Management or Process Management
At least 2 years of experience in People Leadership
Preferred Qualifications:
At least 7 years of experience in Risk Management
At least 5 years of experience in Project Management
At least 5 years of experience in People Leadership
At least 5 years of experience in Process Management
. Eligibility varies based on full or part-time status, exempt or non-exempt status, and management level.
If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation, please contact Capital One Recruiting at 1-800-304-9102 or via email at . All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.
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