Uber Safety Investigation Specialist Spanish & Portuguese Bilingual Speaker 

United States, West Virginia 

687681596

What You Will Do

• Respond to high volume, live queue of sensitive incident inbound cases. Mainly L1/L2 and part of L3/L4 urgent volume.
• Report & document issues with reporting parties using various platforms-Master multiple knowledge base and contact management systems-S1+ Under direct supervision, reviews incoming urgent and critical incidents (mainly L1/L2) and acts as a first responder in a reported incident.
• Respond to driver-partners, riders, eaters, couriers, claimants, third parties, and stakeholders related to incidents/accidents that occur in connection with the platform.
• Appropriately support reporting parties, ask thorough questions in order to sufficiently understand the details of the incident, establish an empathetic relationship, and ensure thorough documentation of the conversation.
• Categorize incidents/accidents with appropriate contact types for the Special Investigations Unit to further investigate.

What You Will Need

• Proficiency in both Spanish and Portuguese and additionally English is required!
• Demonstrate excellent interpersonal skills and ability to establish trust. Crisis center, law enforcement or social work experience.
• Strong EQ, emotional regulation, communication, problem solving, critical thinking.

* Accommodations may be available based on religious and/or medical conditions, or as required by applicable law. To request an accommodation, please reach out to .