Uber Safety Investigation Specialist III 

United States, West Virginia 

585374361

About the Role

The role requires someone who can own and take ownership of a complete incident and not just a contact. The team does not deal with issues such as cancellation and route, but more in terms of a rider being harassed or a partner being assaulted. This position needs to communicate with these customers directly.

Your Impact In Role

• Work on critical incidents for both safety and non-safety issues reported by all the users, while providing world-class customer support through emails and phone calls.
• Document all incidents & Collaborate with partners and work towards any solution ideal for the incident.
• Handle Social Media Escalations when someone reports on Facebook/Twitter
• Audit the correct application of process and policy by the investigating agent

The Experience You'll Bring

• Identify customer problems swiftly and accurately while solving queries as this can impact company relations
• Document all incidents in detail following format and logic
• Strong customer obsession attitude with evidence of taking independent and appropriate decisions for the customer
• Outstanding spoken and written of English and Japanese

Working Style

• Willingness to work in shifts either 10AM to 7PM or 12PM to 9PM subject to business needs (rotating day shifts, rotating weekend offs. Total working hours will be 40 hours a week, 5 days, 8 working hours each day)
• Work in a hybrid set up - at least 50% of time in office and 50% of the time at home

* Accommodations may be available based on religious and/or medical conditions, or as required by applicable law. To request an accommodation, please reach out to .