Uber Service Team Lead II QC - US & C ASR Messaging 

United States, West Virginia 

682841937

As a Senior Team Lead in the Manila Center of Excellence, you will be responsible for the:

• Overall Performance & People management of USC [LOB] which comprises Team Leads and Safety Investigation Specialists
• Development and coaching of Team Leads
• Stakeholder Management
• Project Management

• Overall management of a small line of business/ subunit of an LOB/ shift, comprising of 4-6 Team Leads and/or 40-60 HC. Development and mentor of leaders in your sub-unit.

• Partner management for the line of business you will support.

• Lead performance and get results: You will analyze, strategize, implement action items and empower your team to meet and exceed targets on quality, efficiency/productivity, customer and costs, if applicable. You will also collaborate with other internal or external support teams critical to delivering results.

• Lead, coach, mentor and empower people: As an early leader of a rapidly growing team, you will mentor your TLs, develop your own people, guide them and work with them to achieve their full potential. You will lead by example, resolving the toughest of issues from customers and ensuring that your team constantly performs at a high level.

For Internal Candidates:

• Must be a regular employee of Uber for at least 2 year
• Must have relevant work experience leading people managers.
• Must have passing performance scorecard for the past 3 months.
• Must not be currently enrolled in any performance improvement plan.
• Must not have any active disciplinary action on record upon application.

For External Candidates:

• Must have at least 2 years experience in a people manager role.
• Must have extensive background in performance and SLA management.
• Must be willing to work in shifting schedules.
• Must be willing to work primarily in the Manila COE.

*Accommodations may be available based on religious and/or medical conditions, or as required by applicable law. To request an accommodation, please reach out to .