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JPMorgan Quality Control - Team Leader 
India, Karnataka, Bengaluru 
680974827

06.07.2024

Job Responsibilities:

  • Manage the production workflow and ensure there are no backlogs and SLA breaches
  • Review EOD checks to ensure all requests received are assigned and processed
  • Recommend changes to the procedure to the Manager and LOB head on a timely basis
  • All process changes/ updates to be cascaded to team and updated in procedures
  • Ensure proper resiliency plan in place to during any contingencies
  • Identify root cause for problem pertaining to productivity & Quality
  • Communicate effectively within the team, market and business partners

Required Qualifications and Capabilities:

  • Bachelor / Master’s Degree with 3 to 5 years work experience
  • Prior customer service experience
  • Documentation and QC Experience in banking industry preferable.
  • Excellent verbal and written communication skills.
  • Ability to act on his / her own to solve problems and make decisions.
  • Researching on any queries/ requests sent by the Business Partners/ officers and replying to the same.
  • Active participation in process improvements by working with key members to create or suggest process improvements.
  • Ability to interact effectively with various levels of bank personnel.

Preferred Qualifications, Capabilities and Skills:

  • Ability to work with limited supervision, receiving minimum instructions on new assignments.
  • Ability to work in a team environment and flexible to work in night shift.
  • Strong knowledge of MS-office applications.
  • Strong knowledge on QC tools and analytics