Verint Customer Director 

United States, Oregon 

680659699

Principal Duties and Essential Responsibilities:

• Engage with customers and Verint business stakeholders to accelerate initial and sustainable customer value.
• Develop and implement proactive strategies to enhance the customer 360 program.
• Orchestrate customer 360 meetings with account executives, customer success managers, professional services, customer care and renewal managers to discuss customers and account plans.
• Own named customers and work with customer 360 teams to drive desired customer and business outcomes.
• Collaborate with technical teams to continuously improve our AI powered enterprise sights.
• Analyze data to improve customer experience and identify and help drive functional and cross-functional areas of improvement.
• Establish and implement cross-functional processes to support the success of the customer 360 program.
• Drive accountability of the team to key attain key metrics.

Minimum Requirements:

• Bachelor’s degree with 10 years of experience in a combination of business functions such as sales, customer success, support, and account management
• 8 years' experience managing large, cross-functional, strategic programs Adept at working with all levels within the organization, including senior leaders, to drive change
• Proven ability to collaborate effectively on complex projects in a matrixed environment
• Proven ability to think strategically and translate strategy into execution
• Excellent verbal and written communication skills capable of evangelizing customer success into the wider organization and supporting the transition to a SaaS culture
• Successful completion of a background screening process including, but not limited to, employment verifications, criminal search, OFAC, SS Verification, as well as credit and drug screening, where applicable and in accordance with federal and local regulations.

Preferred Requirements:

• Contact Center and/or Unified Communications experience
• Experience managing renewal activities in a B2B SaaS environment