JPMorgan Transactions Manager - Day Shift 

United States, Texas, Fort Worth 

680573244

As a Transactions Manager I, you will lead a team in the Dallas Lockbox department, ensuring the seamless processing of paper-based payments and invoices/forms. Your role is crucial in maintaining high service standards and leveraging technology to optimize operations. You'll play a key role in driving productivity and quality, contributing to the firm's strategic goals.

Job Responsibilities:

• Lead a team of full and part-time front-line employees.
• Establish daily production goals based on productivity targets, budget, and resources.
• Monitor team output and manage personnel to achieve throughput goals.
• Oversee shift operations, including personnel management and resolving production obstacles.
• Demonstrate sound leadership judgment and escalate concerns timely.
• Ensure compliance with customer and bank guidelines, policies, and procedures.
• Communicate effectively with the team, tailoring messages based on the audience.
• Track team performance and implement action plans for improvement.

Required Qualifications, Capabilities, and Skills:

• Minimum 3 years' management/leadership experience.
• Advanced experience with MS Office, including Outlook, Word, Excel, Access, and PowerPoint.
• Exceptional written and verbal communication skills.
• Strong leadership attributes: planning, organization, motivation, problem-solving, analytical, team building, and interpersonal skills.
• Ability to understand end-to-end process flow and consider downstream impacts.
• Ability to lead, direct, and connect with staff and direct reports.
• Ability to coordinate and organize work while meeting multiple deadlines.
• Demonstrated ability to multi-task and balance numerous activities simultaneously.
• Results-oriented, always looking to improve processes, productivity, culture, and cost.

Work Schedule:
Monday - Friday, 6:00 am – 2:30 pm

Shift Differential:

This position may require you to work non-traditional hours and/or additional hours as business needs arise. The work schedule might be subject to change.