JPMorgan Commercial Loan & Agency-Account Servicing Manager 

United States, Illinois, Chicago 

679938793

You have exceptional communication skills and 3+ years of financial services experience gained at a top tier financial institution with 3+ years of commercial loan experience and seeking your next career growth. This is the team for you.

As ain Wholesale Lending Services (WLS) at JPMorgan Chase, you will be in a senior leadership role responsible for leading a lending services organization primarily based in Chicago, Illinois. The North America (NA) Loan & Agency group is responsible for a broad spectrum of responsibilities of an operational nature in relation to syndicated credit facilities where the firm has been appointed Administrative Agent. You will be responsible for providing high-quality service to multiple internal and external parties. In a complex, sophisticated and evolving lending environment, you must be dynamic, highly visible, multi-faceted and able to meet deadlines.

Job Responsibilities

• Lead a core production team of approximately 5 employees responsible for supporting ongoing Loan Servicing functions (borrowings, payments, cash management and reconciliation, loan administrative inquiries, client documentation review, etc.)
• Build and cultivate strong cross-LOB relationships with key stakeholders across the firm, operating as an ambassador for Loan & Agency and WLS more broadly
• Support various lines of business across the Commercial Bank, Corporate & Investment Bank, and Asset & Wealth Management
• Act as an escalation contact for both client and syndicate members (bank and non-bank lenders)
• Maintain strong oversight of the risk & control environment; representing WLS in various firm-wide risk forums, audit cycles, and operational risk deep dives
• Identify and spur implementation of technology initiatives and operational process changes to meet the requirement of the wholesale lending businesses and clients
• Partner with Operational Excellence team to spur meaningful and strategic change such as process improvements, product governance and client experience enhancements

Required Qualifications, Capabilities and Skills

• 3+ years financial services experience gained at a top tier financial institution
• 3+ years commercial loan experience
• Outstanding leadership qualities
• Exceptional communication skills
• Strong client service focus
• Acute awareness of operational risks occurring throughout the lending lifecycle
• Proven track record in thinking/acting strategically to influence complex business decisions globally

Preferred qualifications, capabilities, and skills

• Syndicated loan product experience, including LIQ experience
• Experience managing and developing high-performance teams through continuous training and dynamic coaching
• Ability to lead/spur execution; methodical approach to identifying and solving issues
• Aptitude to ensure timely group delivery and execution of all daily controls/adherence to KPI targets
• Ability to foster a collaborative team environment within and across functional organizations
• Strong presentation skills to senior management forums, executive committees & control groups
• Excellent organizational and influencing skills to spur and implement change across teams & regions