Capital One Senior Associate Commercial Loan Servicing Operations Agency Syndications 

United States, Texas, Plano 

5698320

Plano 1 (31061), United States of America, Plano, Texas Senior Associate, Commercial Loan Servicing Operations (Agency Syndications)

Primary Role Functions Include:

• Manage and prioritize team workflow to include: approving high volume loan requests for disbursements, payments, exchange rate determinations, manual calculations, invoicing and liquidations

• Manage and maintain effective oversight across multiple workflow tools including Gmail, Slack, Salesforce, Customer Hotline for the direct team

• Maintain relationships with various lines of business, participant banks/co-lenders and partner teams to include escalation, resolution and risk management

• Partner with respective business units and other internal teams to align needs and provide operational support

• Perform & drive team account management, exception reporting, cash breaks analysis and reconciliations within established SLA’s

• Ability to accurately interpret credit agreements, promissory notes etc. in order to determine operational feasibility and maintain data integrity of the commercial loan system of record (ACBS)

• Regularly advise, train and approve interest/fee accrual calculations prepared by junior team members

• Ability to deliver exceptional service and timely productivity related to the Unitranche Portfolio

• Lead virtual and in person forums with business partners, peers, senior leadership and direct team on a regular basis

• Communicate directly with customers & participants for all loan related requests, resolving and expediting inquiries, discrepancies, and special requests via email and telephone

• Support comprehensive testing of system enhancements and process improvements

• Proactively identify and address control gaps, streamlining operational processes and reducing risk exposure

• Monitor departmental reports and metrics, delivering team results within expected KPI’s

• Foster a team oriented environment focused on associate engagement and teamwork

Work from Home Technology Requirements:

• A secure home office environment that is free from background noise and distractions

• A reliable private internet connection that isnotsupplied via cellular data or hotspot

  • A private network that is password protected where you have ownership or line of sight to every device on the network

  • Internet service must be provided by Cable or fiber Internet Service Provides (ISP)

  • Hotspots and satellite services are prohibited and do not meet performance criteria required for optimal agent/customer interactions

  • ISP download speeds on VPN must be at least 5Mbps, with 10+ Mbps preferred

  • To validate ISP speeds from a Chrome browser, go to, type Speed Test and run from the Google landing page

• Both Hardwire and WiFi internet connections are acceptable as long as speed and security requirements are met

Capital One reserves the right to request proof of internet provider, speed and service package from the associate. Requirements are subject to change, as new systems and technology are delivered. Capital One reserves the right to modify internet service requirements with sixty (60) days notice. Internet Service Provider specs can change by provider and location within the US. If you are experiencing consistent issues with internet stability Capital One reserves the right to ask the agent to upgrade internet service to ensure a good customer experience.

Work from Home Living Requirements:

• Candidates must live within approximately 50 miles of one of the hub locations based in 75024 and be comfortable coming in person whenever required with no less than 24 hours notice.

Basic Qualifications:

• Associate's Degree or Military experience

• At least 2 years of experience with Microsoft Office (Outlook, Excel, Word, PowerPoint) or Google Suite (Sheets, Slides, Docs)

• At least 2 years of Agent Syndication Loan Closing or Agent Syndication Loan Servicing experience

• At least 3 years of experience in Commercial Banking Operations

Preferred Qualifications:

• Bachelor's Degree

• 3+ years of systems experience in ACBS

• 3+ years of systems experience in Salesforce

• 3+ years of experience with Microsoft Office (Outlook, Excel, Word, PowerPoint) or Google Suite (Sheets, Slides, Docs)

• 3+ years of Agent Syndication Loan Closing or Agent Syndication Loan Servicing experience

• 4+ years of experience in Commercial Banking Operations

. Eligibility varies based on full or part-time status, exempt or non-exempt status, and management level.

If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation, please contact Capital One Recruiting at 1-800-304-9102 or via email at . All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.