Vastdata Director Professional Services 

United States, Washington, Seattle 

679820959

The Role

• Leadership and Management: Lead, technically mentor, and manage the professional services team to deliver high-quality services and customer delight.
• Customer Engagement: Engage with key customers to understand their needs before the engagement, ensure successful planning & implementation, and drive high levels of customer delight.
• Project Management: Work with the project managers to ensure all projects are delivered on time, within scope, and within budget.
• Process Improvement: Continuously evaluate and improve professional services processes and methodologies to enhance efficiency and effectiveness.
• Product Improvement: Gather feedback gleaned from engagements, and work directly with engineering teams to implement improvements.
• Collaboration: Work closely with sales, product management, and engineering teams to improve customer experience via learnings gathered during implementation engagements.
• Service Offerings: Identify and develop new service offerings to meet market demands and enhance the value provided to customers (delivered by VAST Data or Partners).
• Reporting and Metrics: Develop and maintain metrics to measure team performance, customer satisfaction, and project success.

Requirements:

• Strong technical leadership and technical team management skills.
• Excellent communication (written and verbal) and interpersonal skills.
• Proven track record in managing large-scale, complex projects.
• Ability to instrument the PS business in Salesforce.
• Proven track record to measure delivery quality, staff utilization, and engagement margin via metrics.
• Ability to develop and implement data-driven process improvements.
• Experience in the technology or data storage industry.
• Strong customer-facing and problem-solving skills.
• Ability to travel as required.
• Minimum of 7-10 years of experience in professional services, with at least 3 years in a leadership role.
• Bachelor’s degree in a relevant field; Master’s degree or MBA is a plus.