Uber Learning & Development Partner - Facilitator 

United States, West Virginia 

677479421

About the Role

This role is pivotal in ensuring we’re able to create the best learning experience to increase retention and transfer of both technical and non-technical subject matter.

What You’ll Do

• Assist with the Development and enhancement of L&D training curriculum
• Support Instructor led and virtual instructor led learning delivery in multiple environments and modalities
• Deliver train the trainer events
• Track and report post-training performance
• Create improvement plans when training objectives are not met or when results can be improved both for New Hire training and for tenured agents
• Manage and Track L&D team objectives
• Be involved or lead complex projects
• Coaching and mentoring less tenured delivery specialists

Basic Qualifications

• 1-2 years of experience in a Learning & Development role including Virtual and In-person training delivery

Preferred Qualifications

• 2+ years of experience with Learning Management Systems and applying adult learning principles and instructional design models
• 2+ years of demonstrated experience in risk management, including identifying, assessing, and mitigating risks in fields such as financial services, insurance, or safety compliance
• 1+ years of experience applying Continuous Improvement methodologies
• Experience working with Google Suite (Sheets, Docs, Slides, Forms) and excellent communication skills
• Ability to work in a fast-paced environment and adapt to changing priorities.
• Experience facilitating training across regions
• Proven track record of implementing and measuring learning projects
• Demonstrate Stakeholder Management by identifying training needs, fostering effective lines of communication, and building and maintaining relationships amongst various business partners
• Analyze learner’s engagement and understanding of the learning content, provide consistent and constructive feedback to help grow and develop in both their strengths and opportunities
• Ability to facilitate complex training topics with a high degree of expertise, adaptability, and strategic focus.

For Chicago, IL-based roles: The base salary range for this role is USD$95,500 per year - USD$106,250 per year.

For Phoenix, AZ-based roles: The base salary range for this role is USD$85,000 per year - USD$94,500 per year.