Uber Product Manager Payments Platform 

United States, West Virginia 

677070099

What the Candidate Will Do

• You will help users recover from the unexpected and empower internal teams by building products that ensure fast and effective resolution of payment issues
• Craft and own Resolution Center / Unified Tools product strategy and roadmap for payments teams, Uber’s lines of businesses, and support teams
• Build strong connections with your internal customers to understand their needs to inform the roadmap. Capture these opportunities in user stories, business flow diagrams, and product requirements. Work cross-functionally to jointly develop innovative approaches for end-to-end resolution.
• Drive execution working closely with operations, data science, analytics, engineering, to ensure a robust operational tools framework.

Basic Qualifications

• Must have 3+ years of experience as a product manager at a tech company driving delivery of support platform-oriented products.
• Must have an undergraduate degree in computer science or similar.
• Experience driving improvements in customer support metrics through tooling.
• Deep domain knowledge of payments, particularly on the technology and platforms aspects.

Preferred Qualifications

• Familiarity with multi-sided marketplace businesses
• Solid business sense - you can see how impacting one lever in a complex system affects many others.
• Demonstrated passion for operations platforms and customer-centricity.
• Technical proficiency: understanding of data modeling, data infrastructure, workflows between internal systems.
• Experience working with enterprise products, internal operations, and vendors.
• Organized and structured approach to managing project ambiguity, complexity, and interdependencies across systems/teams.

For San Francisco, CA-based roles: The base salary range for this role is USD$161,000 per year - USD$179,000 per year.

For Sunnyvale, CA-based roles: The base salary range for this role is USD$161,000 per year - USD$179,000 per year.