Uber Retail Operations Supervisor 

United States, West Virginia 

674020900

What You’ll Do

• Support the daily operations through operational oversight and analysis of critical metrics
• Handle customer concerns of more difficult support interactions
• Handle scheduling, attendance, and general administration of Uber Experts
• Interview, hire, train, mentor, and guide Uber Experts to strengthen quality and efficiency metrics
• Coordinate with the facilities, office management team, and retail team to ensure the Greenlight functions accurately while meeting Uber look & feel standards
• Effectively connect with GL Manager regarding people management, process management and project management related to your Greenlight
• Improve processes on behalf of Uber Experts and partners to the GL program through targeted project work when needed!

What You’ll Need

• Be in a good standing and expected performance in the current role
• One year of team leadership experience in a fast-paced environment
• Two years of meaningful experience including customer service, sales or retail, but we will consider candidates with less experience in case they meet our other requirements
• Demonstrated background in solving sophisticated customer problems
• Intermediate English level: Ability to read and understand emails, trainings, and hold conversations with Brazil
• Data Interpretation skills: Ability to understand & build charts, graphs, and pivot tables in Excel / Google Sheets
• Ability to create development strategies and action plans for each team member and the team as a whole
• Tech-savvy

Bonus Points If

• Have a Bachelor’s Degree
• Advanced English level

*Accommodations may be available based on religious and/or medical conditions, or as required by applicable law. To request an accommodation, please reach out to .