Cisco Customer Success Specialist / User Protection Suite 

United States, Georgia, Atlanta 

672221163

The application window is extended and will be close on 3/30/25 . The job posting may be removed earlier if the position is filled or if a sufficient number of applications are received.

As a Customer Success Specialist, you will:

• Possess in-depth security product knowledge, specializing in Cisco Secure Access, Cisco Umbrella, Cisco Duo, and the User Protection Suite.
• Lead customer onboarding of multiple security products, leveraging additional resources as needed.
• Identify, recommend, and oversee improvements for gaps in customer adoption.
• Deeply understand customer business goals and act as a customer and people champion.
• Build strong customer-executive relationships to understand immediate needs and current programs.
• Help accelerate the customer lifecycle to achieve desired outcomes.
• Provide customer insights based on best practices for architecture, implementation, and migrations.
• Develop, manage, and report on At Scale adoption programs for improved product use.
• Collaborate seamlessly across internal and external teams for effective technical implementation.
• Identify upsell opportunities and work with the Cisco account team.
• Work closely with Product Management and Engineering stakeholders.

• 2+ years of experience in technical consulting or direct customer interfacing roles.
• Experience with Cisco products such as Cisco Umbrella, Cisco Secure Connect, Duo, and Cisco Secure Access.
• At least 2 years of experience in delivering consultative sessions and Quarterly Business Reviews.
• 2+ years of experience managing a book of business of over 40 customers.
• Ability to provide best practice recommendations for Cisco Umbrella and Duo dashboards.
• Experience leading and executing customer escalations autonomously.

• Cisco technical certifications: Nice to have CCNA / CCNP / CCDP / CCIE or any technical certification.
• Ability to master new technologies and processes quickly.
• Detailed understanding of technical fundamentals of aligned technology/specialization areas.
• (internal only) Cisco Success Management certifications: Cisco Certified Success Specialist or equivalent.
• Previous technical role or Technical Customer Success Manager experience.