JPMorgan Technology Support II - Mainframe 

United States, Illinois, Chicago 

670991081

Job responsibilities

• Analyze and troubleshoot production application flows to ensure end-to-end application or infrastructure service delivery supporting the business operations of the firm
• Improve operational stability and availability through participation in problem management
• Monitor production environments for anomalies and address issues utilizing standard observability tools
• Assist in the escalation and communication of issues and solutions to the business and technology stakeholders
• Identify trends and assist in the management of incidents, problems, and changes in support of full stack technology systems, applications, or infrastructure

Required qualifications, capabilities, and skills

• 2+ years of experience or equivalent expertise troubleshooting, resolving, and maintaining information technology services
• Knowledge of applications or infrastructure in a large-scale technology environment on premises or public cloud
• Exposure to observability and monitoring tools and techniques
• Familiarity with processes in scope of the Information Technology Infrastructure Library (ITIL) framework
• Experience with Tandem technologies. Cobol, TACL, Pathway, Control-M
• Should have experience on NDM, SFTP, MQ and ITIL process
• Hands on experience in Production Support Environment and troubleshooting issues on Tandem platform
• Financial service experience on the areas of Banking, Payments processing etc. Working knowledge of development toolset to design, develop, test, deploy, maintain and improve software

Preferred qualifications, capabilities, and skills

• Knowledge of one or more general purpose programming languages or automation scripting