JPMorgan Technology Support III - Mainframe 

United States, New Jersey, Jersey City 

862700953

As a Technology Support III team member in Commercial and Investment Bank's Management and Support Functions team, you will ensure the operational stability, availability, and performance of our production application flows. Encourage a culture of continuous improvement as you troubleshoot, maintain, identify, escalate, and resolve production service interruptions for all internally and externally developed systems, leading to a seamless user experience.

Job responsibilities

• Provides end-to-end application or infrastructure service delivery to enable successful business operations of the firm
• Supports the day-to-day maintenance of the firm’s systems to ensure operational stability and availability
• Assist in the monitoring of production environments for anomalies and address issues utilizing standard observability tools
• Identify issues for escalation and communication, and provide solutions to the business and technology stakeholders
• Analyze complex situations and trends to anticipate and solve incident, problem, and change management in support of full stack technology systems, applications, or infrastructure

Required qualifications, capabilities, and skills

• 3+ years of experience or equivalent expertise troubleshooting, resolving, and maintaining information technology services
• Experience with an IBM zSeries Mainframe environment.
• Knowledge of z/OS, JCL, TSO/ISPF
• Proficient usage and knowledge of COBOL/Natural
• Proficient usage and knowledge of DB2/Adabas and VSAM and utilities
• Knowledge of CONTROLM/CA7/ZEKE scheduling tools
• Experience in observability and monitoring tools and techniques
• Exposure to processes in scope of the Information Technology Infrastructure Library (ITIL) framework
• Working knowledge of JCL and batch job execution in a mainframe environment including use of Procedures.
• Experience with MQSeries communications and SyncSort.
• Experience with NDM/sFTP transmission protocols and MainView components such as CICS,MQ,OS & DB2

Preferred qualifications, capabilities, and skills

• Knowledge of relevant businesses such as securities, fund accounting, clearance, securities lending, cash management and alternative investments (e.g. derivatives and hedge funds) or the organisations that use these services
• Previous exposure to application support
• Unix/Linux/Windows Distributed Application Support
• AWS cloud experience
• Experience managing projects and migrations