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Project Management Principal Associate will sit horizontally and be responsible for full lifecycle Program delivery as well as portfolio operations within the Authorizations Platform team in US Card. Responsibilities include managing intake and refinement processes, capacity forecasting, program status as well as delivery of critical work. This role partners closely with product peers, technology and process teams coordinating well-managed deliveries across multiple functions and lines of business.
General Responsibilities:
Manage small to medium scale program deliveries that impact Authorizations Platform (i.e. New Business Launches, Card priorities)
Collaborate with all levels of the organization to monitor and manage the critical path, plan contingencies, facilitate scope changes, and control resource expenditure
Report on program and feature delivery progress, managing escalations and impediment resolution
Build and maintain high trust relationships with partner teams across the Enterprise to keep abreast of current strategies and manage work in progress
Maintain a governance model to manage the portfolio and facilitate prioritization of most critical initiatives, managing stakeholder community expectations
Manage intake and prioritization from LOBs requiring horizontal support from the Authorizations Platform, coordinating across job disciplines
Identify Jira tagging/reporting issues and work across product teams to troubleshoot access, data entry & reconcile Jira
Strategic thinking to re-imagine existing operations in order to drive towards more efficient & productive solutions, processes & outcomes
Basic Qualifications:
Bachelor’s Degree
At least 3 years of Project Management
Preferred Qualifications:
Master’s degree or an advanced certification (PMP, Lean, Agile, Six Sigma, CSM, AWS CCP)
5+ years of experience in Program, Process, or Product Management
2+ years experience in financial services and the consumer credit card industry
2+ of experience working with software engineering teams
1+ year of experience working with Product and Technology teams, including tracking data and reporting on key performance metrics
1+ year of Jira experience
This role ismeaning associates typically spend about half their time (2-3 days per week)are enterprise- wide
. Eligibility varies based on full or part-time status, exempt or non-exempt status, and management level.
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