Uber Vendor Management Specialist Sales Operations 

United States, West Virginia 

667177654

What You’ll Do

• Implement and lead control mechanisms of Performance Management for the Sales Operations in our BPO network.
• Coordinate the implementation of Action Plans with our BPO sites, in order to improve performance metrics.
• Bring insights from the BPO sites to be shared with our internal stakeholders.
• Support the implementation of tactical projects in our BPO sites, for performance improvement or to support the launch of new operations.

What You'll Need

• Two years of people management experience in Contact Centers (COE, BPO, GL, or equivalents), ideally managing Sales operations.
• Knowledge about Performance Monitoring frameworks for Sales Operations.
• Experience implementing Action Plans in Contact Centers (or equivalents) for Sales Operations.
• English level B2 or above: proficiency to have business conversations with Stakeholders.
• Exceptional written and verbal communication skills.
• Results orientation skills.
• Motivational and Optimistic leadership.

Preferred Qualifications

• Processes and procedures knowledge.
• Google suite basic proficiency.
• KPI knowledge.
• WFM understanding.

* Accommodations may be available based on religious and/or medical conditions, or as required by applicable law. To request an accommodation, please reach out to .