Capital One Manager Project Market Community Engagement Lead - 

United States, California, Los Angeles 

664723200

Responsibilities:

• Own intent and strategy for market-wide and Café-specific events inside and outside of Café while maintaining regional partnerships and programming

• Build local brand awareness and execution strategies side-by-side with internal/external partners, and then partner closely with Café teams to bring them to life

• Network and bring new relationships to the market through compelling storytelling and communicating our objective

• Develop market level and neighborhood profiles while identifying key stakeholders

• Work closely with Community Impact and Investment and External Affairs to determine top community partners for brand leverage in developing Café experiences

• Partner with Marketing and Brand teams to deliver and execute local initiatives for market strategy and share feedback upward

• Propose programming opportunities and build project plans around new engagements, community partnerships, sponsorships, etc.

• Deeply understand the team budget and how events/sponsorships will positively impact return on investment

• Partner with 3rd party vendors to seamlessly execute events in the market, while also managing and ensuring POs, invoices, and contracts are appropriately created, submitted, and paid in a timely manner and ensure Well Managed Risk Reviews have been completed

• Collaborate, support, and information-share with team members in other markets nationwide, always keeping scale top of mind

• Champion the voice of the Ambassador and Customer and share upward with the Program Management team members

• Ensure consistent execution of strategy by cascading National initiatives and driving clear understanding, preparedness, readiness, and awareness throughout

• Have excellent communication and partnership skills which are essential for interacting and communicating with key stakeholders at all levels across the company to manage, inform and influence outcome

Ideal candidate will be able to support strategic execution through:

• Amplifying product focused campaigns via activations

• Elevating visibility via design & launch of engagement tools

• New intent testing

• Driving brand awareness via On Demand experiences

• Supporting new & mixed market entries

• Collaborating in scaling standardized national programming

• Delivering Café Readiness planning/training for Market Engagement led experiences

• Acting as an experience execution liaison

Basic Qualifications:

• High School Diploma, GED, or Equivalent Certification

• At least 2 years of project and process management experience

• At least 1 year of business development experience

Preferred Qualifications:

• Bachelor’s Degree or military experience

• 5+ years working in customer-facing environment (Retail or Hospitality)

• 3+ years of project and process management experience

• Strong execution and strategic planning skills

• Experience with contract negotiation and management

• Strong project management skills

• Experience with Agile methodologies

Los Angeles, CA: $146,100 - $166,700 for Manager, Project ManagementThis role is also eligible to earn performance based incentive compensation, which may include cash bonus(es) and/or long term incentives (LTI). Incentives could be discretionary or non discretionary depending on the plan.

. Eligibility varies based on full or part-time status, exempt or non-exempt status, and management level.

If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation, please contact Capital One Recruiting at 1-800-304-9102 or via email at . All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.