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Tesla Channel Support Technician Powerwall United States, Nevada, Henderson 662040501
23.06.2024
What You’ll DoWhat You’ll Bring
- Obtain engineer-level knowledge of Tesla’s residential solar, storage and home charging energy products
- Provide real-time assistance to on-site channel partners throughout North America via a hotline
- Understand and meet expectations of team-specific KPIs
- Extensively document records of contacts including steps taken for each interaction
- Read and understand single-line design diagrams as they pertain to energy system installations
- Review various software logs and data telemetry in proprietary applications
- Remotely connect to Tesla systems to access real-time data and resolve operational issues
- Degree in engineering, computer science, or equivalent experience is a plus
- Understanding of electrical theory and experience with emphasis on AC/DC power systems or other electronic systems, devices and components
- Experience troubleshooting metering and communications issues involving many variables
- Flexible availability to work any shift Mon-Fri 6AM – 6PM (PST)
- Ability to independently make decisions and solve problems with limited direction
- Experience and understanding of technical support and engineering environments
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