Expoint - all jobs in one place

מציאת משרת הייטק בחברות הטובות ביותר מעולם לא הייתה קלה יותר

Limitless High-tech career opportunities - Expoint

Tesla Channel Support Technician Powerwall 
United States, Nevada, Henderson 
662040501

23.06.2024
What You’ll Do
  • Obtain engineer-level knowledge of Tesla’s residential solar, storage and home charging energy products
  • Provide real-time assistance to on-site channel partners throughout North America via a hotline
  • Understand and meet expectations of team-specific KPIs
  • Extensively document records of contacts including steps taken for each interaction
  • Read and understand single-line design diagrams as they pertain to energy system installations
  • Review various software logs and data telemetry in proprietary applications
  • Remotely connect to Tesla systems to access real-time data and resolve operational issues
What You’ll Bring
  • Degree in engineering, computer science, or equivalent experience is a plus
  • Understanding of electrical theory and experience with emphasis on AC/DC power systems or other electronic systems, devices and components
  • Experience troubleshooting metering and communications issues involving many variables
  • Flexible availability to work any shift Mon-Fri 6AM – 6PM (PST)
  • Ability to independently make decisions and solve problems with limited direction
  • Experience and understanding of technical support and engineering environments