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Tesla Technical Support Specialist Powerwall United States, Nevada, Henderson 347711768
23.06.2024
What You’ll DoWhat You’ll Bring
- Adhere to Tesla’s standards and KPI’s of excellent customer communication, advocacy and education
- Provide support to Powerwall customers via phone, email, and chat
- Work through group-based ticketing queues while managing an individual workload
- Demonstrate best practices for case handling, follow-up, and documentation, including thorough and accurate recording of all interactions and work performed
- Diagnose and troubleshoot technical concerns related to end-customer Powerwall systems
- Modify system configurations to ensure intended operation
- Identify process and knowledge gaps, submit feedback that leads to better training and resources
- Minimum of 2 years’ experience in a customer-facing technical support role
- Active listening, critical thinking and problem solving skills
- Outstanding written and verbal interpersonal communication skills
- Experience with CRM, ticketing and bug-tracking systems
- Ability to document interactions and steps clearly, accurately and with detail
- Basic networking experience with the ability to troubleshoot connectivity issues
- Experience troubleshooting metering and communications issues involving many variables
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