Honeywell Exp Technical Support Professional 

United States 

658317313

By changing the way we fly, fueling jets in an eco-friendly way, keepingbuildings smart and safe and even making it possible to breathe on Mars.

• The assignment involves telephone, dial-in and email support of Lenel products (Access Control, Video Surveillance – MS Windows based).
• Manage and prioritize requests.
• On time resolution of complaints.
• Provide expertise on complex application issues.
• Work with a centralized Call Management database on a daily basis.
• Site & customer technical visits for product related activities.
• Cross-functional responsibility to resolve technical issues (software and hardware) with our R&D departments, PM teams.
  Build up a Knowledge Base of known applications and bug issues.
• Ensure a good and professional communication flow with Carrier Technical teams over the phone and via e-mail
• Recommend the best products against customers’ requirements.
• Validate specific solutions (performances, custom design).

• Engineering degree Bac+4 or equivalent
• Bilingual English mandatory, French or Spanish optional
• Experience in a support or technical consultancy function.
• Professional experience of IP network.
• Preferably, a relevant experience in the Electronic Security sector.
• A solid knowledge of Microsoft SQL Server and Windows operating systems.
• Analytical mind. The ability to solve complex problems, based on a logical and inquisitive nature.
• Strong capacity to work in a team and to handle situations with Customers that could be potentially tensed.
• Weekend support (once a month full weekend)

• A high degree of initiative and willingness to take ownership of issues.
• Ability to learn and develop continuously as new products introduced.
• Ability to work with competing demands in a small multi-discipline team.
• Good documentation and communication skills.

Ifthis is your dream role, then we'd love to hear from you.

• JOB ID: req455406
• Category: Customer Experience
• Location: Taha Hussein St, Cairo Festival City-fifth settlement,,Building A2, Southern, level2,New Cairo,CAIRO,171-11835,Egypt
• Nonexempt