Amazon Support Engineer II eero 

United States, Idaho, Boise 

648345596

As an IT Support Engineer II, you will be responsible for the on-site support of our users and equipment in Boise. You will work alongside eero's IT team spread across the globe in our other offices. As an IT Support Engineer you will support employee hardware, software, and the office infrastructure.This role requires five (5) days a week in office.
Key job responsibilities
• Manage and maintain office infrastructure including wired and wireless networking, employee workstations, and meeting room equipment.
• Provide in-person support and troubleshooting for eero employees.
• Manage fleet of employee workstation hardware, including imaging, asset tracking, hardware troubleshooting, and purchasing.
• Work on remote tickets supporting eero employees around the globe.
• Key member of eero IT engineering team to deploy new applications, integrations, automations, and cloud infrastructure.

- 4+ years of technical support experience
- 4+ years of corporate setting Windows, Mac or Linux Operating systems support experience
- 4+ years of networking (such as DNS, DHCP, SSL, OSI Model, and TCP/IP) experience

- Experience in implementing and managing Single Sign On (SSO) solutions, including Okta, SAML, SCIM, and Federation
- Experience working with and administering any of: Google Workspace, Okta, Meraki, GitHub, Jira
- Strong written communication skills for documenting policies, procedures, runbooks etc.
- Experience with AWS services, including networking, EC2, and IaaS.
- Knowledge of programming/scripting languages for automating tasks
- Experience supporting video conference and teleconference equipment