JPMorgan Payments Implementations Senior Associate – Workflow Coordinator 

Philippines, Quezon City 

64728431

As a Payments Implementations Senior Associate – Workflow Coordinator within EMEA Onboarding organization, you will be responsible for overseeing and managing the workflow processes. You will work closely with various teams/regions within Onboarding to streamline operations and improve efficiency.

Job Responsibilities

• Develop and implement assignment processes to improve efficiency and productivity.
• Monitor and analyze workflow performance and make recommendations for improvements. Stay updated on the latest workflow management technologies and trends.
• Coordinate with different teams/Onboarding regions to ensure smooth workflow operations
• Assign tasks to team members and ensure that deadlines are met.
• Track the progress of tasks and projects, providing updates to management as needed.
• Resolve any issues or bottlenecks that may arise during the assignment process.
• Serve as a point of contact between teams/regions to facilitate communication and collaboration.
• Prepare and present reports on workflow performance to management.
• Identify areas for process improvement and implement changes to enhance efficiency.
• Develop and maintain documentation of workflow processes and procedures.
• Utilize workflow management software and tools to track and manage tasks.

Required qualifications, capabilities, and skills

• Minimum of 3 years of implementation experience
• Minimum of 2 years of Project Management
• Ability to manage multiple tasks and projects efficiently, ensuring that workflows are streamlined and deadlines are met.
• Minimum of 2 years of Stakeholder Management
• Strong verbal and written communication skills to effectively convey information and collaborate with team members and stakeholders.
• Ability to prioritize tasks and manage time effectively to meet deadlines and handle competing priorities.

Preferred qualifications, capabilities, and skills:

• Ability to identify issues within assignment process and develop effective solutions to improve efficiency and productivity.
• Keen eye for detail to ensure accuracy and quality in all aspects of workflow management.
• Ability to analyze data and workflows to identify areas for improvement and implement changes.
• Ability to work well with others, fostering a collaborative environment to achieve common goals.
• Flexibility to adapt to changing priorities and work environments, and to implement new processes and technologies.