Airbnb Senior Communications Manager Trust 

United States 

64641070

A Typical Day:

• Act as a daily main point of contact for journalists and a spokesperson on trust and safety related matters, including managing all aspects of reactive press requests and utilizing all relevant tools and teams available (community support, data, industry research, host and guest stories, etc.) to support Airbnb’s community and brand
• Creating written materials, including reactive messaging, press releases, story pitches, messaging briefs, talking points, Q&As, letters, reports, presentations etc.
• Provide guidance and support to key internal stakeholders, including our Public Policy, Legal, Community Support, Trust, Product, and Community Policy teams, on trust and safety communications matters
• Help prepare Airbnb spokespeople for public speaking engagements, media interviews, etc
• Identify and execute proactive press opportunities and drive national/global announcements, in support of corporate and consumer communications goals
• Develop and manage relationships with key reporters and influencers across the region.

Your Expertise:

• Bachelor’s Degree
• 8 years PR/Public Affairs experience working in an agency, in-house communications or a government communications role; preference to those with tech/travel/publicly listed company experience
• On-the-record experience with media
• Proven track-record working on proactive and reactive communications initiatives involving trust, crisis, policy, regulatory, corporate and financial matters
• Ability to work collaboratively with multi-functional leads in a matrix organization, and experience advising and working with cross-functional leads and stakeholders on sensitive, complex and high-profile matters
• Experience managing and working on projects in a fast-paced environment
• Strong decision-making, organizational and problem-solving skills, calm under pressure, with attention to detail and follow through to get things done
• Exceptional verbal communications and interpersonal skills
• Excellent writing skills with samples to share
• Passion for Airbnb and the mission of the company, and personal integrity that reflects Airbnb’s core values and commitment to diversity and belonging.