JPMorgan Content Design Senior Associate 

United States, Texas, Plano 

64112267

• Applies technical knowledge and problem-solving methodologies to projects of moderate scope, with a focus on improving the data and systems running at scale, and ensures end to end monitoring of applications
• Resolves most nuances and determines appropriate escalation path
• Is responsible for incident, problem, change management, risk management, vendor and client relationships, internal and external communications, service delivery, lifecycle management, and service evolution.
• Perform day-to-day duties of the function and define and drive Management Information Systems (MIS) requirements to support and improve the business processes.
• Serve as the primary customer interface for day-to-day issues and queries.
• Demonstrate leadership skills, particularly in management roles such as Team Leader or Subject Matter Expert (SME).
• Is responsible for coaching and mentoring less experienced team members, as well as overall team management responsibilities.
• Develop organizational functional goals, priorities, and service objectives that align with the overall Global Technology (GT) strategy.
• Has the ability to create original documentation and update existing materials.
• Act independently and leverage critical thinking skills.
• Advocate for the customer base when faced with infrastructure or business-critical issues.

Required qualifications, capabilities, and skills

• Formal training or certification on infrastructure disciplines concepts and 3+ years applied experience
• Proficient in Network Proxies Technologies
• Expertise in one or more Network Technologies including Routing & Switching (LAN, WAN, MAN Metropolitan Area Network), IP Services (Load Balancing, Bluecoat Proxies, and Firewalls), Datacenter Technologies (Nexus, ASR, VXLAN, Cisco ACI/SIMPL, Arista Fabric), and Optical (Ciena).
• Strong knowledge of one or more infrastructure disciplines such as hardware, networking terminology, databases, storage engineering, deployment practices, integration, automation, scaling, resilience, and performance assessments
• Hands on experience working in a banking, exchange, or technology environment within a global organization.
• Proficient in using Protocol Analyzers such as Cpacket, BigSwitch, Wireshark, and Riverbed.
• Experience with tools like Splunk, SevOne, and Thousand Eyes.
• Ability to use or learn scripting languages such as Python, Ansible, etc.
• Strong written and verbal communication skills.
• Must be flexible, hands-on, and able to work in a fast-paced, high-pressure, client-focused, and collaborative environment.

• Ability to initiate and implement ideas to solve business problems
• Passion for learning new technologies and driving innovative solutions.