JPMorgan Content Design Senior Associate 

United States, Texas, Plano 

407848795

Job Summary
As a Content Design Senior Associate in Chase Travel, you will play an important role in shaping customer experiences through content and building customer confidence across our products and services. Using your expertise in content design principles, you will plan, create, and structure product content within a user experience design framework. Collaborate with cross-functional teams to ensure narrative consistency, influencing product design, architecture, and functionality.

Job Responsibilities

• Develop and implement content strategies for products and features, aligning with user experience principles and business objectives.
• Collaborate with cross-functional teams to create engaging, user-friendly content that is cohesive and intuitive for a diverse audience.
• Create content taxonomies to refine content organization and structure, incorporating user feedback for continuous improvement.
• Adopt brand voice to produce clear, concise, and engaging content that communicates complex concepts effectively.
• Analyze content performance metrics, making data-driven recommendations for optimization and enhancement of user experiences.

Required Qualifications, Capabilities, and Skills

• 3+ years of experience in content design, editing, and writing, with a focus on digital products and platforms.
• Experience in creating content architectures, storytelling, and clear and concise writing.
• Demonstrated experience in applying accessibility guidelines and inclusive design to create user-friendly content.
• Experience with iterative design techniques, incorporating user feedback for continuous improvement.
• Proficient technical literacy in content platforms and understanding their impact on user experience.
• Adaptive learner in navigating ecommerce products and offerings within a greater financial institution.