Wells Fargo Associate Account Resolution Representative-Bilingual 

United States, North Carolina, Charlotte 

636804416

In this role, you will:

• Perform routine transactional tasks, such as taking inbound calls and making outbound calls by utilizing either an auto dialer or direct dial system to determine reason for delinquency
• Seek ways to improve quality customer experience by collecting and negotiating terms of repayment on outstanding account balances
• Support Account Resolution functional area by utilizing the knowledge of company products, services, policies, procedures, and Account Resolution systems
• Regularly receive direction from supervisors, and escalate questions and complex issues to more senior roles
• Interact with immediate Account Resolution team on basic Account Resolution related information, as well as internal and external customers

Required Qualifications:

• 6+ months of account resolution, customer contact, customer service, or sales environment experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education
• Bilingual speaking proficiency in Spanish/English.

Desired Qualifications:

• Ability to manageto production goals, deadlines, and various metrics.
• Abilityto navigate multiple computer system windows, applications, and utilize search tools to find information.
• Ableto negotiate, influence, and collaborate to build successful relationships.
• Capableto work effectively in structured but flexible, adaptable and changing, call center environment.
• Customerservice focus with the ability to listen to customer needs and recommend solutions.
• Excellentverbal, written, and interpersonal communication skills.
• Goodanalytical skills with high attention to detail and accuracy.
• Solidconflict management and decision-making skills.
• Intermediate Microsoft Office skills.

Job Expectations:

• Must be able to attend full duration of required training period
• Ability to work additional hours as needed
• Must work on-site at the location posted
• Start date: June 24, 2025
• Work Location: 1525 W WT Harris Blvd. Charlotte, NC 28262

Wells Fargo Recruitment and Hiring Requirements:

b. Wells Fargo requires you to directly represent your own experiences during the recruiting and hiring process.