JPMorgan Auto Collections Specialist III 

United States, Arizona, Tempe 

636401883

Successful Collections Specialists balance their focus on business results with offering options and finding solutions to help our customers. They also:

• Are able to collect on past due accounts
• Are very comfortable communicating with customers in a metrics-driven environment
• Are able to navigate multiple technologies while staying engaged our customers
• Possess excellent negotiation and decision making skills; in addition to strong communication skills
• Possess strong customer focus with the ability to have detailed conversations with our customers
• Treat customers with respect and responds with empathy
• Demonstrate sensitivity and compassion in difficult situations
• Demonstrate personal excellence including punctuality, integrity, and accountability
• Have the ability to work independently and in a team environment
• Think critically and exercise independent judgement

If you bring that, we’ll take care of the rest! When you join JPMorgan Chase &Co., we'll:

• Offer a competitive base salary and a wide range of benefits including paid time off, savings programs, health care, insurance plans, tuition assistance, and more
• Invest in you with industry leading training, coaching, and development
• Provide opportunities for professional growth and advancement
• Provide a work environment of high-energy people that are trained, coached, focused, and driven
• Provide paid classroom and on the job training that start on day 1
• Respect and value diversity, integrity, and teamwork

Qualifications:

• High School diploma/GED required
• Must be willing to work in an environment that requires 100% phone-based customer interaction
• Minimum of two years of customer interaction or customer support experience strongly preferred, either by phone or face-to-face
• Proficiency with basic computer functions including mouse and keyboard usage, launching applications, conducting searches on the Internet, and maneuvering in a Windows-based environment, strongly preferred
• Auto and Collections experience preferred
• Previous negotiation skills strongly preferred

Work Schedule:

This position requires that you attend the training as scheduled. The hours may not coincide with your regularly scheduled hours.