JPMorgan Collections Auto Recovery Specialist III - FBCO 

United States, Arizona, Tempe 

259503762

Job Responsibilities

• Work in a call center environment requiring phone-based interaction.
• Demonstrate excellent communication, negotiation, and decision-making skills while engaging with customers.
• Communicate with customers in a metrics-driven environment.
• Collaborate effectively with internal departments that provide various support functions.
• Demonstrate proficiency in multitasking to maintain efficiency and accuracy in a fast-paced environment.
• Prioritize tasks to meet deadlines and ensure timely resolution of customer-related matters.
• Work in tandem with third-party vendors to establish contact with customers and/or secure collateral.
• Utilize negotiation skills to obtain payoffs, settlements, or acceptable arrangements based on customer financial status.
• Operate an automatic dialing system.
• Adhere to company policies and procedures.
• Perform additional tasks and duties as assigned due to business needs.

Required Qualifications, Capabilities, and Skills

• High school diploma or GED.
• Demonstrate strong organization and prioritization skills.
• Exhibit excellent communication and listening skills for effective interaction with customers and internal teams.
• Maintain strong attention to detail, ensuring accuracy and thoroughness in all tasks.
• Efficiently navigate Microsoft Word, Excel, and Outlook applications.
• Possess analytical and problem-solving skills to address customer inquiries and resolve issues.

Preferred qualifications, capabilities, and skills

• Previous Auto experience helpful
• Comfortable in a fast-paced dynamic environment driven by customer contact
• Basic skip tracing experience strongly preferred
• 1 year collection experience strongly preferred
• Ability to work overtime as required