המקום בו המומחים והחברות הטובות ביותר נפגשים
About the Role
As a customer support senior specialist, you will work efficiently and optimally through our most critical incidents to drive top experience delivered to our customers through providing accurate resolution. As part of your job you will be responsible to handle different requests, communicate and engage with different internal stakeholders to facilitate case resolution in compliance to different policies. Initiate outbound calls as part of different campaigns to maximize customer base & gross bookings.
What You Will Do
Initiating outbound calling campaigns to different market places.
Apply critical thinking and creative problem solving skills to navigate high severity incident types.
Learn and master multiple knowledge base and contract management systems
Adapt to day/ evening/ weekend rotations. (Inc. Public Holidays)
\ * What the Candidate Will Need / Bonus Points
Basic Qualifications
Previous experience in telesales
B2+ English (Spoken/ Written)
Adaptability and self discipline
Results oriented and ability to work with minimal supervision
Preferred Qualifications
SQL/ Excel and analytical skills
Process improvement knowledge
Project management knowledge
* Accommodations may be available based on religious and/or medical conditions, or as required by applicable law. To request an accommodation, please reach out to .
משרות נוספות שיכולות לעניין אותך