A universe of opportunities. Open to you.
Hong Kong, SAR
What you’ll be spending your time on:
- Define KPIs to measure key operational process efficiency, quality, and customer experience.
- Develop robust methodology to identify and evaluate operational needs from business and Compliance to achieve business targets and customer experiences excellence.
- Own the program management of strategic initiatives: collaborate with stakeholders to align the solution, define roadmaps, anticipate resource needed and provide ongoing support to push the project forward.
- Prepare and update materials for quarterly planning and related activities, highlighting progress towards goals, key risks and dependencies.
- Build the effective engagement channels and forums between Business and Operations.
- Build sales enablement programs for high value products.
For this role you are also:
- At least 5 years of working experiences in business consultancy and program management roles.
- Strong strategic thinking and analytical skills.
- Strong communicator and sound business judgment.
- Quick learner in a fast-paced environment and an appetite to take on a variety of tasks.
- Experience starting and leading new and complex initiatives with program management experiences.
- Experiences of Operations Process Management is preferred.
- Preferred experiences in payment and fintech companies.
- Good command of using analytic tools such as Looker and Big query.
- Proficiency in English is a must.