Payoneer Key Account Manager 

Ukraine, Kyiv 

634540280

What you’ll be spending your time on:

• Be proactive in strengthening existing customer relationships and creating new ones to maximize adoption, retention, upsell and prevent churn
• Help clients to define their strategic goals and implement them through the usage of Payoneer products
• Communicate regularly with stakeholders and executives of top-tier accounts, prepare presentations and QBRs;
• Work hand-in-hand with our amazing Business Development team to take ownership of selected customers after initial onboarding;
• Respond to clients’ operational requests and facilitate their communication with Customer Support;
• Collaborate with Marketing Team to develop case studies and user testimonials;
• Gather customer feedback and work with product owners, helping to shape the product roadmap;
• Help the team to implement best Customer Success practices, identify executional challenges and improve existing workflows.

Is this you?

• A Bachelor’s degree, preferably in business or communications
• 2+ years of experience in a similar role
• Customer-centric mindset, empathy and ability to understand customer needs
• Demonstrates exceptional organizational skills to manage multiple customer accounts, track progress, and ensure timely follow up on customer inquiries
• Ability to see the big picture, understand the key drivers of the business and how they relate to each other to drive profitable growth
• Excellent interpersonal and communication skills, the ability to build productive relationships with internal teams and client stakeholders
• Ownership mentality, proactive approach to work
• Track record of reaching your KPIs or exceeding them
• Analytical thinking to promptly convert analysis into action
• Resilience, ability to make decisions in a changing environment, anticipate future needs and drive results
• Fluency in Ukrainian and English

Not a must but a great advantage:

• Experience in the IT software industry
• Experience using Salesforce or a similar CRM system
• Experience in the Payments and Banking industry
• Experience with direct sales for small businesses engaged in cross border trade
• Experience with data analytics tools (e.g. Power BI)
• Experience in working and collaborating with remote teams to get things done.