JPMorgan Collections Recovery Specialist III - Deficiency Balance Charge-Off 

United States, Arizona, Tempe 

634418974

Job Responsibilities

• Work in a call center environment that requires phone-based interaction
• Demonstrate excellent communication, negotiation, and decision-making skills, while staying engaged with our customers
• Communicate with customers in a metrics-driven environment
• Effectively communicate and work with a network of internal departments that provide various support functions
• Demonstrate proficiency in talking and typing in a fast-paced environment to maintain efficiency and accuracy.
• Prioritize tasks effectively to meet deadlines and ensure timely resolution of customer-related matters.
• Automatic dialing system
• Adhere to company policies and procedures

Required qualifications, capabilities, and skills

• High school diploma or GED
• Organization and prioritization skills are a must
• Excellent communication and listening skills to effectively interact with customers and internal teams.
• Strong attention to detail, ensuring accuracy and thoroughness in all tasks.
• Efficiently navigate Microsoft Word, Excel, and Outlook applications.
• Process analytical and problem-solving skills to address customer inquiries and resolve issues

Preferred qualifications, capabilities, and skills

• Previous Auto experience helpful
• Comfortable in a fast-paced consistently changing environment
• Basic skip tracing experience strongly preferred
• 1 – 3 years collection experience strongly preferred
• Ability to work overtime as required

Work Schedule

• Candidates must reside in the state of Arizona and be willing and able to work a hybrid work schedule. Specific schedule information will be provided by the Recruiter.