Uber Customer Escalations Specialist - ANZ Courier 

United States, West Virginia 

633627681

As a Customer Escalations Specialist - ANZ Courier your goal is to make sure that all delivery partner concerns are addressed timely and efficiently. A few activities included (but not limited to) doing outbound calls for concerns that require immediate interaction, processing refunds and updating driver accounts.

• Provide high quality virtual customer support through ticket systems (chat and email) and possibly phone
• Ensure low to medium complexity customer issues are resolved using procedures
• Ensure high customer satisfaction and demonstrate empathy while solving customer concerns
• May perform root cause analysis and present findings
• Work on a line of business which has low ambiguity, is stable, with well documented procedure

Basic Qualifications:

Comfortable operating in multiple modalities.

Preferred Qualifications:

• Outstanding communication skills with proven ability to speak and write clear, concise, and accurate messages
• Problem solving and critical thinking skills
• Willing to work in a team environment, contributing to a collaborative work environment where people learn from one another and continuously improve processes on behalf of users
• An Uber Evangelist - you care passionately about the product and getting others excited to ride and partner with Uber
• Willing to be moved from time to time to other projects and accounts or where the business needs them

* Accommodations may be available based on religious and/or medical conditions, or as required by applicable law. To request an accommodation, please reach out to .