Facebook Regulatory Escalations Specialist 

Singapore 

939712255

Serve as an expert on enforcing platform Community Standards and policies including regulatory policies

Investigate reported escalations across multiple channels on Meta Family of Applications and respond to sensitive global partner inquiries

Communicate results of technical analyses with non-technical partners

Gather, analyze, and utilize relevant data and escalation trends to develop improvements to the overall escalation processes and provide recommendations for process, policy and product improvements

Be effective dealing with high pressure escalations, gray areas, and pulling in cross functional experts when appropriate, to resolve issues swiftly

The role will require tight coordination with global cross-functional teams including Public Policy, Legal, Operations, and others to problem-solve and develop solutions

Maintain expertise around key workflow changes, operational guidelines, policy updates and Community Standards

Deliver projects involving quantitative analysis, functional expertise, and strategy development

Utilize tools, systems, and data to help the team analyze trends and deliver insights to define goals and improve processes

Please note that some weekend/holiday work will be required on a shift basis

This role may involve exposure to potentially graphic and/or objectionable content including but not limited to graphic images, videos, audio and writings, offensive or derogatory language, and other potential objectionable material, i.e. child exploitation, graphic violence, self-injury, animal abuse, and other content which may be considered offensive or disturbing

5+ years operations experience

3+ years of project management experience

Broad understanding of Meta Community Standards

Knowledge of trust & safety, content integrity, compliance landscape

Experience multitasking different priorities in a rapidly changing environment

Sound judgment and experience thriving under pressure

Demonstrated collaboration skills

Experience influencing across regional and functional boundaries

Experience defining process and operational guidelines

Proficiency in data analysis

Readiness to work with potentially graphic and objectionable content

experience in technology/social media industry