Responsibilities
- Provide L2/L3 support for all responsibility area related issues.
- Respond to and assist in production operations in a 24/7 environment.
- Coordinate with internal users, operations staff, and vendor resources to identify root causes of issues.
- Participate in an on-call rotation for after-hours support based on escalations.
- Conduct technical analysis, resolve problems, and propose solutions for complex cross discipline issues.
- Serve as a resource for or potentially lead project-driven initiatives.
- Identify and automate manual tasks using scripting and application development.
- Modifies, installs and prepares technical documentation for system software applications.
Knowledge and Experience
- Bachelor’s degree or the equivalent combination of education, training, or work experience.
- Expert experience in the Senior Engineer’s mainframe subject area.
- Expert experience in configuration management within mainframe subject area.
- Expert understanding of mainframe area related technologies.
- Proficiency in English, both spoken and written.
- Strong critical thinking and problem-solving skills.
- Ability to work effectively in a service-oriented team environment.
- Excellent organizational and time management skills.
- Customer-focused and dedicated to providing the best possible user experience.
- Effective communication skills with both technical and business resources.
- Serves as a subject matter expert for colleagues on projects. Shares knowledge/experience while minimizing any risk to projects.
- Mentors other team members within their related mainframe subject area.
Mainframe Storage Discipline Skills
- Expert level experience with DFSMS, Copy Services, HSM, DFDSS, and ICF catalogs.
- Subject matter expert with mainframe tape management systems, preferably TLMS.
- Subject matter expert with IBM VTS (virtual tape) and DS8K storage hardware.
- Subject matter expert with cloud backup solutions, preferably Model9.
Mainframe Network Discipline Skills
- Subject matter expert with Netview, VPS, Jes2Mail and IBM Policy Agent.
- Subject matter expert knowledge of certificate management tools, preferably Venafi.
- Subject matter expert knowledge of Network troubleshooting tools: Splunk, firewall reporting, network packet traces.
- Mentors those in lower-level positions involved in more complex Mainframe network changes.
Mainframe Capacity Planning Discipline Skills
- Expert user of RMF Workload Delay Monitor, SAS (WPS) for reporting, JCL, SDSF, 3270 emulator, TSO and REXX.
- Expert user of Omegamon, Workload Manager, Strobe, and SMF data and MXG databases for reporting and troubleshooting.
- Advanced knowledge of non-Mainframe tools - Intellimagic, distributed server performance monitors as they relate to understanding workloads on the mainframe.
- Responsible for Capacity reporting data. Independently research complex issues, and report/summarize more complex SMF-based statistics.
Mainframe Automation Discipline Skills
- Subject matter expert with mainframe System Automation.
- Subject matter expert with GDPS replication and Mainframe Storage Replication.
- Subject matter expert with advanced programming skills, REXX preferred.
- Broad experience working with multiple areas of mainframe support and operations.
Mainframe Operating System Discipline Skills
- Expert level experience configuring and supporting IBM Mainframe System Software, including z/OS and related products.
- Expert level experience with mainframe technologies such as HLASM, COBOL, JCL, REXX, CLIST, TSO, ISPF, and SMPE.
- Expert knowledge of Mainframe Z Series hardware.
- Advanced knowledge of basic Parallel Sysplex processing, GDPS, and disaster recovery techniques.
- Expert level experience using the Z Series Hardware Management Console to configure and IPL mainframe LPARs.
Mainframe Database Discipline Skills
- Expert proficiency in DB2, its components and operation.
- Expert knowledge and experience with DB2 SQL and performance tuning operations.
- Expert experience with DB2 backup/recovery processes and other IBM utilities.
- Advanced experience with DB2 Security Management and security policies, including RACF external security management.
- Experience with SMPE and related system update functions in support of DB2.
Mainframe Online Discipline Skills
- Expert understanding of CICS Transaction Server, its components and interaction with applications.
- Advanced experience in CICS Performance Tuning and Troubleshooting with tools such as Omegamon and Abendaid.
- Expert in CICS Security Management and understanding of how it controls user access.
- Expert with RMF Workload Delay Monitor, VSAM statistics and REXX.
- Experience with CICS System upgrades and Maintenance, SMPE and related system update functions in support of CICS.
