: Enhance customer experience by driving the "AI first, Suite first" strategy to ensure Cloud and AI adoption in SCP accounts. Encompass focuses on consistency, simplicity, speed, and customer value realization.
Strategic Adoption: Develop and drive a strategic SCP adoption plan that fuels and enables digital transformation for SCP accounts. This involves creating an operational roadmap to be executed through regional structures.
Executive Sponsorship
Portfolio Design & Governance (PD&G):
Portfolio Alignment: Promote the adoption of SAP solutions by aligning and managing SCP accounts towards the north star portfolio, executing, and accelerating the transition.
Strategic Involvement: Support the 3-in-a-Box involvement for portfolio roadmaps to safeguard strategy and priorities for SCP accounts.
Performance Steering: Oversee and own the performance of services in SCP accounts.
Global Point of Contact: Act as the single contact point for Services relating to SCP accounts globally.
Cross-Functional Collaboration
Premium Engagement:
Strategic Growth Plan: Develop a strategic growth plan globally for Premium Engagement in SCP accounts, including an operational roadmap to be executed through regional structures.
Customer Experience
Key Competencies
: Prioritize customer success and outcomes.
Transformation: Understand business transformation, business process transformation, and organizational change.
Business Performance: Ability to achieve financial and non-financial business goals.
Leadership: Proven track record of managing global organizations and complex matrixed structures. Foster belonging, accountability, transparency, and trust.
Followership: Motivate across a cross-Board area matrix. Strong internal and external brand.
Evangelism
Required Experience
Extensive customer and SAP relationship experience, either from a customer perspective or from running a professional/cloud services sales organization with a large P&L.
Extensive experience in unlocking business value and transforming business models of mature, large enterprise corporations.
Interest in adopting new and innovative technologies and tools, particularly in areas like AI, Business Data Cloud, and SAP’s Business Suite.
Strong project and program executive steering skills for large global initiatives.
Experience leading within a matrixed, global organization across different functional areas and diverse cultures.
Exceptional interpersonal, communication, collaboration, and presentation skills at the senior management/C-level.
KPIs (not inclusive)
Consumed ACV
AI Adoption
Services Bookings, Revenue, Profit
Customer Satisfaction
Language
Fluency in English; German language proficiency an asset.
Education
Bachelor's Degree or equivalent accreditation required; Master's Degree or MBA preferred.