Citi Group US Personal Banking Operations - Head Credit Collections 

United States, Texas 

631367153

• Lead Citi’s Credit and Collections activity for north America, encompassing operational strategy, execution, analytics and asset sales for the consumer bank.
• Oversite of Credit, Collections and Recovery Strategies and operational execution, while meeting expense objectives.
• Manage the Processing of ~26MM credit applications online, through mobile and in-store.
• Supervise collections of approximately $142Bn in average outstanding balances
• Direct recovery operations generating over $1Bn in recoveries through various strategies including third-party channel optimization.
• Responsible for credit bureau dispute processing and third-party agency audits
• Ensure organization operations align with risk appetite.
• Works closely with Credit and Collections Risk, as well as Independent Risk to ensure alignment of strategies as well as operational disciplines and routines.
• Responsible for leading a team of over 5,000 associates located on and offshore.

• Proven experience in a senior credit and collections role, demonstrating strong leadership and strategic skills.
• Familiarity with relevant laws, regulations, and best practices in credit and collections.
• 10+ years broad experience focused on driving strategic customer initiatives and strategic leadership roles, including managing large complex cross-organizational transformation programs with a demonstrated track record of having worked on large, strategic cross-functional projects and proven ability to take ownership and drive strategic output independently.
• The USPB Operations team supports Retail Bank, Branded Cards and Retail Services. The ability to drive consistency while balancing that with unique needs of our customers and partners. The ability to understand processes and optimize across workstreams. Focus on transformation and efficiencies as aligned with organizational goals and targets.
• A high level of maturity and strong leadership skills are necessary to interface and manage stakeholders at a senior leadership level, to drive and accelerate execution.

• Strong leadership skills with an ability to manage and motivate large teams
• Very strong business planning and strategic skills
• A passion for delivering excellence in all aspects of the client experience
• A good understanding of retail financial services
• Experience in mass market consumer products or services would be an advantage
• High level of energy, with strong collaboration and persuasion skills
• Comfortable operating in a large, multicultural and “matrixed” organization

• Bachelor’s/University degree, Master’s degree preferred

Anticipated Posting Close Date:

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