IBM Innovation Designer – Entry Level Sales Program 

Canada, Ontario, Toronto 

6310999

Your primary responsibilities will include, but not be limited to:

• User-Centric Design: Synthesize research, client insights, and requirements to create user experiences that establish enduring connections between individuals and products, services, and brands.
• Facilitate User Sessions: Lead and facilitate user sessions, involving both clients and the IBM team. Utilize modern methods and tools to identify and prioritize technical challenges, revealing opportunities, fostering innovation, and translating ideas into reality.
• UX and Customer Journey Design: Take charge of UX and customer/user journey design for prioritized use cases and Minimal Viable Solutions, often reimagining how work processes are carried out.
• Continuous Learning: Exhibit a growth mindset and an ongoing commitment to learning. Develop concept and process designs to guide clients in solving business challenges and delivering human-centered solutions.
• User Advocacy: Champion the user’s perspective to craft meaningful and engaging experiences that bridge the connection between human needs, business objectives and technology solutions.

To be successful in this role, you will need:

• Proven understanding of design thinking and methodologies.
• Ability to use human-centered design to drive business and client value.
• Strong presentation skills with a creative and compelling storytelling style.
• Familiarity with developing and leading workshopping techniques to facilitate a diverse group business driven outcomes.
• Adaptability to processes and methodologies based on constraints and needs of the client.

Required Technical and Professional Expertise

• Actively Enrolled: Registered undergraduate or graduate university student.
• Education: B.S./M.S. in Design, similar discipline or design bootcamp training paired with working experience.
• Design Portfolio: Portfolio with a strong, proven understanding of user-centered design principles and practices that demonstrates, but is not limited to, framing and defining problems, user understanding, ability to synthisize insights, ideate solutions, ability to finalize and communicate user centered outputs.
• Tech Savvy: Ability to understand complex technical problems.
• Team Player: Demonstrates team collaboration and can navigate different communication styles.
• Excellent Communication Skills: Possess verbal, written, and interpersonal skills that are engaging, compelling and influential.
• Self-Starter: Growth mindset, motivated to work with clients and can lead projects independently.

Preferred Technical and Professional Expertise

• Design Thinking/Design Sprint certification or comparable expertise.