Cisco Senior Customer Reliability Engineer 

United States, Georgia, Atlanta 

628200687

This role will remain posted through March 31, 2025. Ideal candidate will be San Jose, CA based.

Note: This job posting may close earlier if the position is filled or if a sufficient number of applications are received.

• Reduce our customers’ production operational anxiety to near zero
• Collaborate with our solutions architects and engineering team to provide resolution to customer incidents
• Develop knowledge base articles that would help our customers accelerate time to resolution of previously identified issues
• Collaborate with our documentation team to promote any existing knowledge base articles to our official documentation site
• Conduct production readiness reviews with customer success team members and customers as they prepare to go into production
• Leverage data to assess any reliability impact on our customer base and provide critical communication to customers around Cilium Enterprise to maintain a high level of production reliability
• Create new customer reproduction environments and when vital enhance existing or create new automation modules
• Lead retrospective activities for high-severity customer incidents
• Participate in an on-call rotation including weekends as needed

• 6+ years of experience with advanced Kubernetes (Cluster, Scale, etc.)
• Advanced Networking Skills, layers 2-7.
• Proven experience working directly with Enterprise Customers.

• Experience resolving issues with Kubernetes and cloud-native technologies at a large production scale.
• Extensive knowledge of Customer Reliability Engineering (CRE) practices, including Production Readiness Reviews (PRRs), Customer Test Environments (CuTEs), tooling, monitoring, knowledge base creation, and retrospectives.
• Extensive experience with at least one major cloud provider (AWS, Azure, or GCP).
• Strong familiarity with standard methodologies in operating system security and their application in cloud-native technologies.
• Commitment to collaboration through the creation of valuable content for customers and internal team members.
• Emphasis on using automation technologies for efficiency in handling repetitive tasks.

At our company, we prioritize the well-being, motivation, focus, and creativity of our employees. With these objectives in mind, we have developed comprehensive wellness programs, tailored to their needs. We have cultivated a work environment that fosters a genuine love for what we do, and we believe you will feel the same