Being the cybersecurity partner of choice, protecting our digital way of life.
Our Approach to Work
Your Impact
- Work with Global Customer Support to solve customer product issues
- Identify customer pain points and influence solutions via training, documentation and product feature refinement
- Build and maintain internal product tools and telemetry
- Communicate status of the systems via automation (customers) and targeted messages (TAC)
- Voice of the customer during feature development (NPI) providing input on usability, and serviceability
- Data Driven technical leader for continuous improvement across all KPI’s
Your Experience
- Senior engineer in support or similar function with deep understanding of cloud architectures and application monitoring fundamentals
- Strong understanding of cloud platforms (AWS, GCP, Azure)
- Knowledge/Understanding in scripting and automation to deliver SRE-type tools
- Familiarity with REST APIs and latest OpenSource technologies
- Working knowledge and understanding of SQL, MongoDB, Postgres, Redis, Elasticsearch
- Scripting skills are a plus (Python/ Bash)
- Experience with Docker/Kubernetes, Cloud-based platforms, monitoring tools (grafana, datadog), CI tools (Jenkins)
- Good communicator (written and verbal)
- Strong troubleshooting skills
- Development mindset
- Hands on experience with Linux administration
- Experience with Cloud services, configuration and management
- Prior experience in CASB or DLP service is a plus
- Strong knowledge of networking protocols, PAN OS firewall, DLP, RegEx, Databases, Rest API, and JSON
- Excellent problem-solving skills and the ability to troubleshoot complex issues
- Solid understanding of security best practices and compliance standards
This role is based onsite in Santa Clara, HQ
You’ll be involved in implementing new products, transitioning from old products to new, and fixing integrations and critical issues as they are raised — in fact, you’ll seek them out to ensure our clients are safely supported. We fix and identify technical problems with a pointed focus on providing the best customer support in the industry.
All your information will be kept confidential according to EEO guidelines.
The compensation offered for this position will depend on qualifications, experience, and work location. For candidates who receive an offer at the posted level, the starting base salary (for non-sales roles) or base salary + commission target (for sales/commissioned roles) is expected to be between $126,400/yr to $204,500/yr. The offered compensation may also include restricted stock units and a bonus. A description of our employee benefits may be found .
