Citi Group Digital Technology Product Manager Shared Experiences 

United States, Texas, Irving 

626908970

Digital Technology Product Manager (Shared Experiences), you will be working on thedomain. CX & PH

In this role, you will stay abreast of developments within own field and contribute to directional strategy by considering their application in own job and the business. Recognized technical authority for an area within the business. Requires basic commercial awareness. There are typically multiple people within the business that provide the same level of subject matter expertise.

• Developed communication and diplomacy skills are required in order to guide, influence and convince others, in particular colleagues in other areas and occasional external customers.

• Significant impact on the area through complex deliverables.

• Provides advice and counsel related to the technology or operations of the business.

• Work impacts an entire area, which eventually affects the overall performance and effectiveness of the sub-function/job family.

Responsibilities:

• Leads the working backwards documents for a platform product release

• Uses or commissions research, studies and focus groups to identify best-of-breed benchmarks for solving business problems

• Identifies innovations and leads “test and learn” experiments to create platform products that increase customer value

• Defines and measures the KPIs for a platform product

• Is able to make trade-off decisions on multiple platform products in a portfolio

• Develops business and platform requirements for either one platform component of a large platform product or a narrow product

• Leverages tools such as Ignite for reusability of APIs and platform services

• Determines release goals for a narrow platform product or a component of a large product

• Identifies best practices for continuous product development improvement

• Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.

Qualifications:

• 6+ years of experience in a Product Management and/or Strategic Planning role, with a focus on wholistic digital solutions .

• 6+ years of experience collaborating with technology teams , including roles that required direct interaction with software developers and product owners .

• Excellent understanding of Customer Experience (CX) Principles and best practices for User Interface (UI) and User Experience (UX) Design .

• Ability to craft comprehensive business cases, including financial modeling and setting up Key Performance Indicators (KPIs) .

• Proven experience in End-to-End Digital Product Management using Agile Methodologies and familiar with digital tools such as JIRA & Confluence for project tracking and collaboration.

• Hands-on experience with the End-to-End Implementation of Digital Experiences , from ideation to delivery, including business case creation, stakeholder alignment, requirements definition, legal and compliance reviews, and execution.

• Ability to maintain a balance between strategic vision and tactical execution, with skills in leveraging data-driven insights to inform product decisions.

• Demonstrated skills in building and leading cross-functional teams to deliver on complex product initiatives.

• A self-starter who can set clear goals, develop strategies, and execute with minimal oversight.

degree or equivalent experience