Citi Group Digital Technology Product Manager 

United States, Texas 

190676377

Digital Product Manageris a position within thedomain. CX & PH

Responsibilities:

• Owns the working backwards documents for feature releases i.e. Product release doc, Press Release, FAQs

• Makes use of research, user studies, metrics and competitive analysis to understand the customer and business needs for a platform product

• Compares features for competitive review to inform prioritization within a product release

• Identifies innovations or performs “test and learn” experiments to create features that add more business and customer value for a platform product

• Participates with the business in customer research to inform priorities for platform product backlog.

• Contributes near-term input (quarterly) for the platform product portfolio and roadmap

• Facilitates trade-off decisions on platform product features

• Exhibits expertise within platform feature area and coordinates with interdependent teams.

• Has good awareness of platform feature health and delivers regular progress reports to stakeholders

• Identifies and communicates opportunities for improvement with peers and stakeholders

• Helps define business, customer and platform use cases and requirements

• Ensures features meet backlog entrance criteria

• Creates user stories and system interaction diagrams for platform feature solution

• Hosts user story grooming sessions

• Informs the design of the user experience i.e. wireframes and mock-ups

• Ensures appropriate backlog depth for continuous development

• Determines release targets for the platform and prioritizes assigned features according to business and platform value, adjusting throughout implementation as needed

• Continuously monitors feature development through maintaining bug catalogs at the feature level

• Reviews product demo with the development team and stakeholders against acceptance criteria for the feature set

• Helps define business, customer and platform use cases and requirements

• Ensures features meet backlog entrance criteria

• Creates user stories and system interaction diagrams for platform feature solution

• Hosts user story grooming sessions

• Informs the design of the user experience i.e. wireframes and mock-ups

• Ensures appropriate backlog depth for continuous development

• Determines release targets for the platform and prioritizes assigned features according to business and platform value, adjusting throughout implementation as needed

• Continuously monitors feature development through maintaining bug catalogs at the feature level

• Reviews product demo with the development team and stakeholders against acceptance criteria for the feature set

• Prepares launches and monitors platform performance, adoption, and operational health for feature sets

• Identifies GTM plan with stakeholders for the feature set

• Identifies issues that will keep the platform features from delivering on time and/or with the desired requirements and communicates to leadership

• Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.

Qualifications:

• 5+ years of experience in Product Line Management or Strategic Planning roles, with a focus on wholistic digital solutions .

• 5+ years of experience collaborating with technology teams , including roles that required direct interaction with software developers and product owners .

• Excellent understanding of Customer Experience (CX) Principles and best practices for User Interface (UI) and User Experience (UX) Design .

• Ability to craft comprehensive business cases, including financial modeling and setting up Key Performance Indicators (KPIs) .

• Proven experience in End-to-End Digital Product Management using Agile Methodologies and familiar with digital tools such as JIRA & Confluence for project tracking and collaboration.

• Hands-on experience with the End-to-End Implementation of Digital Experiences , from ideation to delivery, including business case creation, stakeholder alignment, requirements definition, legal and compliance reviews, and execution.

• A strong track record of delivering high-quality technology products or services in a fast-paced, growth-driven environment where priorities change rapidly.

• Ability to maintain a balance between strategic vision and tactical execution, with skills in leveraging data-driven insights to inform product decisions.

• Proven experience managing the lifecycle of software or technology products, including requirements definition, customer insights gathering, and roadmap development.

• Demonstrated skills in building and leading cross-functional teams to deliver on complex product initiatives.

• Familiarity with both Front-End Technologies and Back-End Architecture for payments systems.

• Experience working with vendor risk management and business risk assessment, including collaboration with Risk and Control teams.

• A self-starter who can set clear goals, develop strategies, and execute with minimal oversight.

Bachelor's Degree

Anticipated Posting Close Date:

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