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Citi Group Security Services Implementation Project Manager 
United States, Indiana 
624575180

22.11.2024

Shape your career with Citi in Dublin. Byjoining Citi, you will become part of a global organisation whose mission is to serve as a trusted partner to our clients by responsibly providing financial services that enable growth and economic progress.

Citi has had a presence in Ireland since 1965, it was one of the first foreign banks to open an office in the country and is the Citibank Europe Plc Headquarters.


Department Overview

Providing a principle point of contact for the client, the Implementations team deliver project management oversight and co-ordination of legal documentation, service requirements, service delivery, testing, operational readiness and migration to Citi’s Depositary, Custody, Fund Accounting, Middle Office, Transfer Agency and Execution Services platforms.

Key Responsibilities:

  • Liaise with client and internal partners (Sales/Client Executive) to understand the client's service needs in order to match them to our delivery capabilities.
  • Produce and manage a detailed implementation plan, using standard Citi templates and artefacts.
  • Produce a detailed scope and requirements document for agreement by both the client and Citi, to be used as a baseline for implementation.
  • Ensure the timely distribution, negotiation, completion and lodgment of client documentation.
  • Establishes appropriate governance for projects, including cadence of internal and Client meetings to manage the project and underlying workstreams
  • Manages teams with respect to on-time and proper execution of tasks, control and reporting to Senior Management.
  • Ensures effective management of initiatives and projects across internal teams, including documentation and tests.
  • Appropriately assesses risk when business decisions are made, demonstrating particular consideration for the firm’s reputation and safeguarding Citi, its clients and assets.
  • Ensures effective management of initiatives and projects across internal teams, including documentation and tests.
  • Brief the operations, customer service and electronic banking teams, as well as product management and other areas as required, and agree implementation timetables with all parties.
  • Co-ordinate all aspects of the implementation (Legal Documentation, Operational Documentation, Operational Setups, User Entitlements, Testing, Operational Readiness, Asset Migration and Handover to BAU Service Team) to ensure delivery in accordance with the client's requirements and agreed project plan
  • Ensure appropriate operational readiness and operational sign-offs in advance of transition/launch.
  • Conduct post implementation reviews with the client and the Citi units involved to monitor satisfaction and effectiveness

Experience and Skills

  • A strong understanding of Securities Services and any specific experience in Custody, Funds or Middle Office.
  • Strong PM skills, and practical experience delivering Client change via planning, monitoring and reporting using detailed project task lists
  • Good knowledge of PM methodology and applications
  • Must have a proven a track record in flawlessly executing client change, delivering multifaceted projects to defined deadlines and constraints
  • Strong senior stakeholder management experience with the ability to manage successful relationships with internal and external stakeholders
  • Solid analytical and documentation skills, with evidenced attention to accuracy and detail
  • Strong communication skills (written and verbal) to an array of stakeholder needs
  • Strong risk management skills

Institutional Client Onboarding


Time Type:

Full time

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