Uber Account Coordinator Uber Direct 

United States, West Virginia 

623158948

About the Role

Your focus will be on post-sales relationship management—ensuring seamless operations, strong alignment with partners’ goals, and long-term success in your assigned portfolio.

What you'll do

• Manage a portfolio of key retail partners using Uber Direct, ensuring high satisfaction and ongoing engagement
• Develop account-level action plans to meet performance targets and maximize monthly trip volume
• Be the main point of contact for partners, engaging with stakeholders across Operations, Marketing, Administration, and Leadership
• Collaborate with the sales team to ensure smooth implementation and continuity with partner expectations
• Define long-term partnership goals with each merchant and align on shared success metrics
• Conduct business reviews based on clearly defined KPIs, engaging relevant stakeholders as needed
• Visit stores regularly and engage directly with store managers to collect detailed feedback and insights
• Analyze trip-level performance to identify issues and propose data-driven solutions
• Work closely with Operations to enhance courier experiences and merchant interactions throughout the delivery journey
• Own the billing process and resolve related issues in a timely and accurate manner

What you'll need

• Strong numerical and analytical skills, with the ability to translate insights into action
• Excellent verbal and written communication skills (Spanish and English)
• Strong interpersonal and soft skills, including conflict resolution, adaptability, active listening, and organization
• Ability to build and present clear, data-supported recommendations
• A structured, detail-oriented mindset and the ability to manage competing priorities under pressure
• 2+ years of experience in account management, sales, customer success, or other commercial roles
• Bachelor’s degree in Business Administration, Marketing, Industrial Engineering, or a related field (preferred)
• Proficiency in Excel/Google Sheets and the full Office suite
• Experience in customer-facing roles, including customer service, sales, or data reporting
• Motivation to improve processes and contribute to team efficiency

* Accommodations may be available based on religious and/or medical conditions, or as required by applicable law. To request an accommodation, please reach out to .