EY EY Learning Services - Systems Manager 

Canada, Ontario, Toronto 

620904290

Your Key Responsibilities

• Perform requirements gathering sessions with internal and external stakeholders, leveraging instructional design principles and understanding of learning authoring tools.The end user training to be performed is in support of system and process-based implementations, such as SAP, SuccessFactors, Guidewire, Oracle /PeopleSoft, Microsoft D365, etc.
• Collaborate with client and firm subject matter resources to define training strategy, assess training needs, and define a curriculum that fits budget and addresses needs for both existing and future learners
• Establish and manage a learning development workplan
• Lead training development teams of instructional designers from EY Canada, EY Global, and potentially including clients and contractors
• Manage interactions with business support services, client-facing teams, and offshore development resources to ensure that materials meet client training design specifications
• Generate ideas and solutions which address stakeholder requirements
• Manage all aspects of projects: scope, risk, budget, quality, and communication
• Participate in client and internal team meetings
• Assist the Business Development team on new business opportunities
• Leverage project knowledge and client relationships to assist in revenue growth
• Develop people. Provide constructive on-the-job feedback/training. Foster an innovative and team-oriented work environment.
• Demonstrate high levels of technical and professional knowledge and quickly assimilate new knowledge. Keep up-to-date with current developments and trends in learning, advisory services capabilities and industry knowledge.
  

The successful candidate will have:

• Integrity and commitment
• A proactive mindset with the ability to manage ambiguity
• Cross cultural awareness and sensitivity
• High energy, self-motivation, agility and adaptability
• An imaginative, creative mindset
• Ability to work independently and produce high quality and innovative deliverables with minimal supervision
  

To qualify for the role, you should have

• 3+ years of experience managing learning solutions projects
• A minimum of three to six years of progressively responsible training and development experience, with hands on experience of common development tools such as SAP EnableNow, Articulate Storyline, Captivate, etc.
• Experience with complex technology transformations (e.g., SAP, Oracle, Microsoft D365) related training required
• An undergraduate degree or equivalent experience

To qualify for the role, you should have

• Bilingual in French is a plus
• A track record of delivering dynamic projects on time and on budget while maintaining effective client and team relationships
• Excellent presentation abilities along with strong verbal and written communication skills
• The ability to effectively team with business process, technical, organizational change management and solution leads to ensure projects are consistently implemented in a manner that aligns with organizational goals
• Time management and organizational skills that allow you to successfully execute on competing priorities
• A strong affinity for technology, including proficiency with Microsoft Office Project, Word, PowerPoint and Excel
  

What we offer

We offer a competitive compensation package where you’ll be rewarded based on your performance and recognized for the value you bring to our business. In addition, our Total Rewards package allows you decide which benefits are right for you and which ones help you create a solid foundation for your future.

Our Total Rewards package includes a comprehensive medical, prescription drug and dental coverage, a defined contribution pension plan, a great vacation policy plus firm paid days that allow you to enjoy longer long weekends throughout the year, statutory holidays and paid personal days (based on province of residence), and a range of exciting programs and benefits designed to support your physical, financial, and social well-being. Plus, we offer:

• Support and coaching from some of the most engaging colleagues in the industry
• Learning opportunities to develop new skills and progress your career
• The freedom and flexibility to handle your role in a way that’s right for you