Philips Dispute Specialist 

Poland, Łódź Voivodeship 

620770836

Dispute Specialist

As Disputes Specialist you will join Philips’ Accounting Operations team. On daily basis you will have a chance to manage and organize dispute management activities according to a clear policy in terms of efficiency (priority setting, to do lists, shared customers, registration & follow up) and effectiveness (decrease disputes). This function should be performed in close cooperation with external & internal stakeholders in order to minimize the outstanding disputes.

Your role:

• Coordinating, supporting, and developing dispute management process

• Monitoring & reporting of disputes on market level

• Follow up on relevant queries and solving escalations in close cooperation with sectors

• Follow up with local business resolvers on dispute resolution

• Follow up with GBS Order Management, Service & Solutions Delivery and Sales Back Office on dispute resolution

• Drive structural solutions on market level

• Managing dispute backlog items

• Participate as an active member in Dispute meetings with internal & external stakeholders

Our benefits:

• Annual bonus based on performance achieved

• Private medical care with the option to extend it to family members

• Benefit System cards

• Discount for Philips’ products

• Wide variety of training & learning opportunities

• Promotion of a healthy lifestyle in the office

• Employee Assistance Program

• hybrid way of working (2 days per week at office in Lodz)

• Employment contract for maternity cover - fixed-term, at least 1,5 year

You're the right fit if:

• Dispute management experience

• Fluent English – both written & spoken

• Work experience in SAP system

• Analytical skills – use Excel on daily basis

• Ability to prioritize and organize own workload to ensure that deadlines are adhered to

• Ability to build and sustain working relations and collaboration

• Background in F&A, Economics or Business Administration

• Customer service focus

We are a health technology company. We built our entire company around the belief that every human matters, and we won't stop until everybody everywhere has access to the quality healthcare that we all deserve. Do the work of your life to help the lives of others.
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