SAP Finance Associate - O2I CSS Global Services Team Volume 

Philippines, Pasig 

620205092

What you’ll do

• Serve as the first point of contact for customers seeking assistance via ticketing system

• Manage support tickets to ensure issues are resolved in a timely manner

• Gather and document relevant information for escalation to higher-level support teams as

• Provide guidance and solutions to internal customers on general queries

• Providing post-sales support, as needed.

• Responding to internal and external queries within the Service Level Agreement.

• Ensuring month/quarter end close activities are completed timely and accurately.

• Ensure high customer satisfaction through professional, courteous, and efficient

• Maintain positive relationships with customers and colleagues

• Participate in team meetings and training sessions to improve skills and knowledge

• Provide feedback to the team regarding common issues and trends

What you bring

• A Bachelor’s degree is preferred.

• Fresh graduates are welcome to apply.

• Fluency in English with excellent communication skills both written and verbal.

• Familiarity with ticketing system is a plus.

• Keen attention to detail, a high level of organization, and strong follow-up skills.

• Adaptability, with the ability to prioritize tasks and solve problems with minimum

• Patience, empathy, and the ability to handle difficult customers with professionalism.

• Strong team player attributes and work ethics.

• Highly skilled in team collaboration and able to work effectively with team members acrossdifferent regions.

• Willingness to learn and adapt in a dynamic environment.

objective is to provide best-in-class service and continuously improve upon it, making your role essential

to our success.

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